This is your gentle reindeer nudge of a reminder that all letters from Santa need to be ordered EARLY this year. We are limited by production and postal capacity this year so we will be closing our orders down much earlier that ever before. I’d hate you to miss out on that magical touch this year.

All letters this year will be sent to the person who placed the order.

You will receive a boring looking white envelope marked as “Normal Mail” … just like the below pics …

Inside the boring looking white envelope you will find your special red envelopes with their letters tucked inside as well as some instructions from the Head Elf about what to do next!

  

100% Made in Australia!

Let me introduce Ari the woman behind the incredible Santa Sack and Christmas Stocking ranges I am lucky enough to sell every Christmas. Ari and I met way back when we first started out on our Christmas ventures and we’ve shared our journeys since.

The Christmas Santa Sack range she makes every year is like no other, 100% designed and made from scratch – by her in her home studio on the beautiful NSW Central Coast.

 Ari uses the best materials to make her textiles and prides herself on creating quality, unique and lasting items. All the cotton Santa Sack and Christmas stockings are all made using a SUPER heavy weight natural OEKO certified 100% cotton fabric and a beautiful thick quality cotton rope. The Santa Sacks have French seams to give extra strength and durability and she adds genuine stainless steel eyelets so that they will not rust or discolour. Ari hand screen prints in her studio too, using only non toxic water based inks, and the personalised details are embroidered with her own hand crafted designs. There’s a massive dose of love, care and TLC that goes into each item she makes too.

It’s no surprise that it’s only early October and she is flat tack already on her Christmas orders …!!

*I’ll share a video on instagram shortly giving you more of an insight into her studio and how each item is made.

 

 

Hard to believe, but it is only three months until Christmas. And for those like me who work in the land of creating made to order Christmas delights, that means it’s time for us to remind you that you need to get your Christmas Skates on if you are on the hunt for true treasures.

When I embarked on my Christmas business journey back in 2015 I was introduced to the cleverest of ladies, Ari, who lives up on the Central Coast of NSW. She makes the most gorgeous textiles, including a Christmas range of Santa Sacks and Stockings. This is coming to our 6th year of working together now. Ari’s textiles are all made by her in her home studio, she’s a perfectionist and a sucker for top quality environmentally friendly everything! Needless to say she spends all year planning and preparing for the crazy Christmas rush in order to meet the demand for her products.

This years range of Santa Sacks and Christmas Stockings is now live on my website. Anyone who has ordered these in the past knows two key things 1) they are absolute treasures 2) they sell out super quickly each year.

Have a browse through the collection, there’s so many options and choices to consider. Truly beautiful, handmade items that you you will love having on display in your home in the build up to that special Christmas Eve visit.

Are you a Cotton fan? Or are you more of a Linen Fan? So many beautiful options. Each design is highly personalised when you order it (which is why it takes weeks to get out to you). Oh and if there’s something you think you’d like but it’s not listed – ask away, we love those bespoke jobs!

Get yourself organised for December 25th now … 🙂

Below is a list of some of the most commonly asked questions, as well as the nitty gritty of how we do things (for those that like to know that level of detail). If there’s something that is not covered and you would like to know more, drop me a note!

Commonly asked questions:

How much does a personalised letter from Santa cost?

The cost of a special Letter sent from Santa is $12.95 per letter. There is a $2.30 P&P charge added at checkout per order (regardless of the number of letters)

For any orders of over 4 letters please contact me at pippa@lovefromsanta.com.au to chat about our your requirements – so I can be sure to make sure everyone gets something different & special.

Why should I buy from you?

I am a passionate believer myself, and so for every letter I make I take that passion and create something magical. I believe a letter from Santa should be full or wonder and amazement – nothing gimmicky or glitzy, just genuine childhood wonderment in a good old fashioned letter, that arrives in a good old fashioned way in your letter box (which is almost a novelty now). I’ve had so many customers tell me over the years that their children get their letters out and ask them to be read and re-read to them, they enjoy them so much.

All my letters are:

Beautifully designed and cleverly written with varied letter content so siblings receive different letters

Visually designed with a child in mind first, and then the adult. Full of fun colours, pics of Santa and of course lots to read! I like to think I’ve found the balance of what is visually appealing to kids, and too adults 🙂

My letters are different every year (of course) filled with tales from the North Pole and sprinkled with details about each child that only Santa would know. We always try to make sure there is at least one giggle per letter – Santa’s got a great sense  of humour and wonderful way with words.

I make an especially cute babies ‘First Christmas’ edition for all those children who are experiencing the delight of their first Christmas (they make the most special mementos or keepsakes to reflect back on over the years)

I offer the choice of whether the letter is from ‘Santa’ or a ‘Father Christmas’ – as you prefer

All letters arrive together in a white envelope address to the persons who placed the order. The white envelope is marked “Normal Mail” and looks all together very boring (intentionally!). Inside you will find the letter/s you ordered address to the recipient, sealed and ready for posting in your letter box close to Christmas, when you think the time is right!

My site utilises 256 bit SSL encryption through Paypal –  as safe as they come – and all your data is stored safely and privately as per my policy.

How do I place an order?

Ordering is easy. Simply complete the online order form. Be sure to check all of the information you enter is correct, as it will appear as you have entered it (spelling mistakes and all)!

Secure payments can be made using you Credit or Debit Card (via Paypal).

How do I personalise my child’s letter from Santa?

During the order process, you’ll be asked some questions about your child. These answers will tell us things only you and Santa would know. We then customise your child’s letter based on the information you provide us with.

Do you offer a Santa letter for newborns?

We sure do, we offer a special, extremely cute, letter that has been written just for newborns – Baby’s First Christmas. You can choose this letter during the ordering process. It’s one of my favourite letters actually!

Postage details

All letters will have an additional $2.30 postage and packaging fee added at the checkout this year. We are posting our letters ahead of Christmas this year so that we can avoid postal delays. Note this charge is per order, not per letter.

Letters will have a special NEW “North Pole” stamp attached to them this year – super cute and totally authentic 🙂

I have more than 1 child, will they receive the same letter from Santa?

Nope, they’ll each get a letter that is different and then sprinkled with their own special details. Each letter has totally different news from the North Pole – I wouldn’t have it any other way! You can also choose from 3 of my beautiful designs for your letters. These are water colour paintings especially created for me and Love From Santa. Each child (up to 3 children) will automatically be sent a different letter so long as they are ordered on the same order form.

If you have more than 4 children please contact me so I can be sure to send them all different letters – as best we can!

How do I make changes to my order?

Once your order has been submitted, you have 24 hours to make any changes after this if you need to make changes to your order, there will be a $5.50 change fee incurred.

Please contact us immediately so we can make the changes you require.

(Note: It is important that you contact us within 24 hours of placing your order to make any necessary changes.)

When will we receive our letter/s?

We are NOT sending the letters like we normally do this year – you will receive them sent address to the person who ordered them in a big white, plain looking envelope.

Santa letters will be written and despatched as they are ordered – we are hoping to work to a two week turnaround time.

Please, please do let us know if you are worried that your letter has been lost – or just hasn’t turned up, the more notice I get with this, the easier it is for me to solve and avoid Christmas disappointment

We are still heavily reliant on the snail mail postal system, so please have patience with us and then Posties esp in a Pandemic 🙂

*Note that for destinations outside of Australia we will endeavour to stick to these timings as best we can, however please understand that we have even less control over local posties around the world

How do I know if my order went through?

Once you’ve completed the ordering process, you’ll receive a confirmation email with order details. Paypal will also send you a confirmation email which contains your order details, along with your transaction number and receipt. The receipt will reference our business name, Love From Santa. PLEASE remember to pay, if you don’t pay, your order will not be processed as we have not recognised it as a finalised order.

Be sure to add the @lovefromsanta.com.au domain to your SAFE SENDERS list in your email software! This will ensure you receive important emails regarding your order.

Do you send Santa letters to countries other than Australia and New Zealand?

This is a commonly asked question. We sure do! International orders will close much earlier this year though. ALL orders going outside of Australia will leave Australia no later than 16th of November – so please ensure you place your order as early as possible to ensure your letter arrives on time.

If you would like to order letters for destinations other than Australia, it is important that you place a seperate order for these letters (1 order per destination only). Please include letters travelling to the same country within 1 order.

2020 letter ordering deadlines

Orders for letter will open earlier, and close earlier this year due to the Pandemic and how we anticipate it to continue affecting the postal services.

Make sure that you place your order by the deadlines below to ensure your letter arrives in plenty of time!

Letter Destination	Order Deadline
Australia	1st December (posted by 7th Dec)
New Zealand	9th November (posted by 16th Nov)
UK, US & Canada	9th November (posted by 16th Nov)
Rest of the World	9th November (posted by 16th Nov)

Why didn’t I receive my email confirmation?

If you did not get the confirmation page at the end of the ordering process, the email receipt may have been sent to your ‘SPAM’ folder. If you have any concerns or questions with your order, simply contact us. I will get back to you in a jiffy.

Be sure to add the @lovefromsanta.com.au domain to your SAFE SENDERS list in your email software! This will ensure you receive important emails regarding your order.

Can I receive a discount if I order more than 1 letter?

The cost of a Santa letter is $12.95 per letter. I am a small business doing it mostly for the love of it. For any orders of over 10 letters please contact me at pippa@lovefromsanta.com.au.

Do you have any other Christmas inspiration?

We sure do! Loads of it. We LOVE Christmas. Check out our blogs posts, our instagram and FB pages – so many ideas in there!

General

How secure is my Credit Card payment online?
Extremely. We use the Paypal processing system to ensure your security.

What forms of payment do you accept?
You can pay with a credit card (Visa or Mastercard) or via your Paypal account. All payments are processed securely using Paypal.

What currency will I be charged it?
All prices are listed in Australian Dollars. We reserve the right to change prices at our discretion.

What will my credit card statement show?
Your statement will show your purchase as being from “Love From Santa”.

How do you use my contact information?
We treat our customer’s information with absolute respect and confidentiality. We will only use your information in relation to fulfilling your Love From Santa order and will never share or sell this information to a third party. You can read our Privacy Policy here.

If there’s another Q&A you think I should add to my commonly asked questions list please let me know!