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If you have any questions regarding your order, please contact us at support@lovefromsanta.com.au.

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IMPORTANT DELIVERY INFORMATION

All of our products are made to order here in Australia, so please allow our Elves time to write, create and stitch up your gifts.

Santa letters will be written and despatched by the 11th December so please allow until the 21st December for your letter to arrive. We’ll have a team of Elves working overtime, and then we hand things over to your local postman to get your letter safely to you.
Personalised Christmas DVD’s should arrive to you within 10 business days of receipt of your payment.
Personalised Stockings and Sacks should arrive to you within 15 business days of receipt of your payment.

Make sure that you place your order by the deadlines below to ensure your letter arrives in plenty of time!

Letter Destination	Order Deadline
Australia	5th December, 2014
New Zealand	30^th November, 2014
UK, US & Canada	30^th November, 2014
Rest of the World	25^th November, 2014

All the grandchildren in our family have a personalised Santa sack. They are the perfect size, stylish, easily distinguishable and come in a great range of colours and patterns. We LOVE them!

Blaise Davison
10/26/2018

The personalised letters to each child make them so special to open every year. The boys love that Santa knows about their sport or something they have done at school - highly recommend you try!

Linda Richardson
10/21/2018

We purchased an Angel Santa sack for our newborn daughter and first family Christmas. It was fantastic quality and will last an entire childhood. Next up, the stockings 🍫🍭

Luke Sorensen
10/20/2018

I have been using Love fron Santa for years now. First for my nephews, now for my son and my nieces also. They love getting a letter from the North Pole and are amazed that Santa knows so much about them. Highly recommended.

John Quinn
10/18/2018

My daughter has been receiving her letters from Santa for 2 years now. The letters are fantastic and very personalized. She says "How did Santa and Mrs Clause know about my awards and the colour of our Christmas tree?". She is looking forward to Santa's letter this year again. She likes the fact that the envelope is addressed to her from the North Pole. Highly recommended! Your children will love it.

Candice Demaala-Chin
10/17/2018

My son has had his letter from Santa for 3 years now and he is so excited to get this beautiful letter in the post. The letter is so professional always turns up and I highly recommend the team.

Kelye Lieshout
10/17/2018

Santa letters! such a brilliant, heart felt idea!

Kristin Jane Rawson
10/17/2018

Pippa and her team are amazing. I had a special request and Pippa worked to accommodate, true customer service! I love that the product is consistent, so with the addition of a family member we were able to add the same style decor as previously purchased. A classic and timeless design. The product is so well made, quality is exceptional. Thank you again!!

Sarah Gallasch
10/17/2018

Getting a personal letter from Santa ,was the most exciting thing for my Grandaughter, including her family and friends. It's a beautiful letter for the little ones. She was so very excited to read about her best friend and her hobbies,knowing that Santa was very happy with her good behaviour. A great idea!

Elizabeth Cherry
10/17/2018

The most thoughtful and beautifully written santa letters. Brought tears to my eyes reading it to my son.

Laura Natoli
12/21/2017