Below is a list of some of the most commonly asked questions, as well as the nitty gritty of how we do things (for those that like to know that level of detail). If there’s something that is not covered and you would like to know more, drop me a note!
Commonly asked questions:
How much does a personalised letter from Santa cost?
The cost of a special Letter sent from Santa is $12.95 per letter. There is a $2.30 P&P charge added at checkout per order (regardless of the number of letters)
For any orders of over 4 letters please contact me at [email protected] to chat about our your requirements – so I can be sure to make sure everyone gets something different & special.
Why should I buy from you?
I am a passionate believer myself, and so for every letter I make I take that passion and create something magical. I believe a letter from Santa should be full or wonder and amazement – nothing gimmicky or glitzy, just genuine childhood wonderment in a good old fashioned letter, that arrives in a good old fashioned way in your letter box (which is almost a novelty now). I’ve had so many customers tell me over the years that their children get their letters out and ask them to be read and re-read to them, they enjoy them so much.
All my letters are:
Beautifully designed and cleverly written with varied letter content so siblings receive different letters
Visually designed with a child in mind first, and then the adult. Full of fun colours, pics of Santa and of course lots to read! I like to think I’ve found the balance of what is visually appealing to kids, and too adults 🙂
My letters are different every year (of course) filled with tales from the North Pole and sprinkled with details about each child that only Santa would know. We always try to make sure there is at least one giggle per letter – Santa’s got a great sense of humour and wonderful way with words.
I make an especially cute babies ‘First Christmas’ edition for all those children who are experiencing the delight of their first Christmas (they make the most special mementos or keepsakes to reflect back on over the years)
I offer the choice of whether the letter is from ‘Santa’ or a ‘Father Christmas’ – as you prefer
All letters arrive together in a white envelope address to the persons who placed the order. The white envelope is marked “Normal Mail” and looks all together very boring (intentionally!). Inside you will find the letter/s you ordered address to the recipient, sealed and ready for posting in your letter box close to Christmas, when you think the time is right!
My site utilises 256 bit SSL encryption through Paypal – as safe as they come – and all your data is stored safely and privately as per my policy.
How do I place an order?
Ordering is easy. Simply complete the online order form. Be sure to check all of the information you enter is correct, as it will appear as you have entered it (spelling mistakes and all)!
Secure payments can be made using you Credit or Debit Card (via Paypal).
How do I personalise my child’s letter from Santa?
During the order process, you’ll be asked some questions about your child. These answers will tell us things only you and Santa would know. We then customise your child’s letter based on the information you provide us with.
Do you offer a Santa letter for newborns?
We sure do, we offer a special, extremely cute, letter that has been written just for newborns – Baby’s First Christmas. You can choose this letter during the ordering process. It’s one of my favourite letters actually!
Postage details
All letters will have an additional $2.30 postage and packaging fee added at the checkout this year. We are posting our letters ahead of Christmas this year so that we can avoid postal delays. Note this charge is per order, not per letter.
Letters will have a special NEW “North Pole” stamp attached to them this year – super cute and totally authentic 🙂
I have more than 1 child, will they receive the same letter from Santa?
Nope, they’ll each get a letter that is different and then sprinkled with their own special details. Each letter has totally different news from the North Pole – I wouldn’t have it any other way! You can also choose from 3 of my beautiful designs for your letters. These are water colour paintings especially created for me and Love From Santa. Each child (up to 3 children) will automatically be sent a different letter so long as they are ordered on the same order form.
If you have more than 4 children please contact me so I can be sure to send them all different letters – as best we can!
How do I make changes to my order?
Once your order has been submitted, you have 24 hours to make any changes after this if you need to make changes to your order, there will be a $5.50 change fee incurred.
Please contact us immediately so we can make the changes you require.
(Note: It is important that you contact us within 24 hours of placing your order to make any necessary changes.)
When will we receive our letter/s?
We are NOT sending the letters like we normally do this year – you will receive them sent address to the person who ordered them in a big white, plain looking envelope.
Santa letters will be written and despatched as they are ordered – we are hoping to work to a two week turnaround time.
Please, please do let us know if you are worried that your letter has been lost – or just hasn’t turned up, the more notice I get with this, the easier it is for me to solve and avoid Christmas disappointment
We are still heavily reliant on the snail mail postal system, so please have patience with us and then Posties esp in a Pandemic 🙂
*Note that for destinations outside of Australia we will endeavour to stick to these timings as best we can, however please understand that we have even less control over local posties around the world
How do I know if my order went through?
Once you’ve completed the ordering process, you’ll receive a confirmation email with order details. Paypal will also send you a confirmation email which contains your order details, along with your transaction number and receipt. The receipt will reference our business name, Love From Santa. PLEASE remember to pay, if you don’t pay, your order will not be processed as we have not recognised it as a finalised order.
Be sure to add the @lovefromsanta.com.au domain to your SAFE SENDERS list in your email software! This will ensure you receive important emails regarding your order.
Do you send Santa letters to countries other than Australia and New Zealand?
This is a commonly asked question. We sure do! International orders will close much earlier this year though. ALL orders going outside of Australia will leave Australia no later than 16th of November – so please ensure you place your order as early as possible to ensure your letter arrives on time.
If you would like to order letters for destinations other than Australia, it is important that you place a seperate order for these letters (1 order per destination only). Please include letters travelling to the same country within 1 order.
2020 letter ordering deadlines
Orders for letter will open earlier, and close earlier this year due to the Pandemic and how we anticipate it to continue affecting the postal services.
Make sure that you place your order by the deadlines below to ensure your letter arrives in plenty of time!
| Letter Destination | Order Deadline |
| Australia | 1st December (posted by 7th Dec) |
| New Zealand | 9th November (posted by 16th Nov) |
| UK, US & Canada | 9th November (posted by 16th Nov) |
| Rest of the World | 9th November (posted by 16th Nov) |
Why didn’t I receive my email confirmation?
If you did not get the confirmation page at the end of the ordering process, the email receipt may have been sent to your ‘SPAM’ folder. If you have any concerns or questions with your order, simply contact us. I will get back to you in a jiffy.
Be sure to add the @lovefromsanta.com.au domain to your SAFE SENDERS list in your email software! This will ensure you receive important emails regarding your order.
Can I receive a discount if I order more than 1 letter?
The cost of a Santa letter is $12.95 per letter. I am a small business doing it mostly for the love of it. For any orders of over 10 letters please contact me at [email protected].
Do you have any other Christmas inspiration?
We sure do! Loads of it. We LOVE Christmas. Check out our blogs posts, our instagram and FB pages – so many ideas in there!
General
How secure is my Credit Card payment online?
Extremely. We use the Paypal processing system to ensure your security.
What forms of payment do you accept?
You can pay with a credit card (Visa or Mastercard) or via your Paypal account. All payments are processed securely using Paypal.
What currency will I be charged it?
All prices are listed in Australian Dollars. We reserve the right to change prices at our discretion.
What will my credit card statement show?
Your statement will show your purchase as being from “Love From Santa”.
How do you use my contact information?
We treat our customer’s information with absolute respect and confidentiality. We will only use your information in relation to fulfilling your Love From Santa order and will never share or sell this information to a third party. You can read our Privacy Policy here.
If there’s another Q&A you think I should add to my commonly asked questions list please let me know!