Important delivery information
Deadline for all products are listed below. Please allow the full amount of dispatch time advised for your order, specially those that are made to order – our elves need time to write, create and stitch up your gifts! If you have any concerns at all, please just contact us.
- Santa letters will be written and despatched as they are ordered – we are hoping to work to a two week turnaround time. Please, please do let us know if you are worried that your letter has been lost – or just hasn’t turned up, the more notice I get with this, the easier it is for me to solve and avoid Christmas disapointment
- Personalised stockings and sacks should arrive to you within 2-3 weeks of receipt of your payment. Please check the tracking number you have been sent for details, esp this year!
- We strongly advise choosing express post where you given the option as Pandemic Post is much slower than normal
- Please note that for destinations outside of Australia we will endeavour to stick to these timings as best we can, however please understand that we have no control over local posties around the world
Postage details
The postage for each item will appear at checkout, for Santa Sacks and Christmas Stockings you will be given the option of adding $10 to express post. We strong advise using express post in 2020, as the Pandemic postal system is much slower than normal.
All letters will have an additional $2.30 postage and packaging fee added at the checkout this year. We are posting our letters ahead of Christmas this year so that we can avoid postal delays.
Letters will have a special NEW “North Pole” stamp attached to them this year – super cute and totally authentic 🙂
Letters
- $2.30 P&P charge per order (not per letter) – added at checkout
Personalised stockings & sacks
- $FREE within Australia
- $10 Express Shipping Option for Aus
- $16 per order to all other places in the world – unless advised otherwise at checkout (due to the size of your order etc)
Santa letters
How much does a personalised letter from Santa cost?
The cost of a special Letter sent from Santa is $12.95 per letter. There is a $2.30 P&P charge added at checkout per order (regardless of the number of letters)
For any orders of over 4 letters please contact me at [email protected] to chat about our your requirements – so I can be sure to make sure everyone gets something different & special.
Why should I buy from you?
I am a passionate believer myself, and so for every letter I make I take that passion and create something magical. I believe a letter from Santa should be full or wonder and amazement – nothing gimmicky or glitzy, just genuine childhood wonderment in a good old fashioned letter, that arrives in a good old fashioned way in your letter box (which is almost a novelty now). I’ve had so many customers tell me over the years that their children get their letters out and ask them to be read and re-read to them, they enjoy them so much.
All my letters are:
- Beautifully designed and cleverly written with varied letter content so siblings receive different letters
- Visually designed with a child in mind first, and then the adult. Full of fun colours, pics of Santa and of course lots to read! I like to think I’ve found the balance of what is visually appealing to kids, and too adults 🙂
- My letters are different every year (of course) filled with tales from the North Pole and sprinkled with details about each child that only Santa would know. We always try to make sure there is at least one giggle per letter – Santa’s got a great sense  of humour and wonderful way with words.
- I make an especially cute babies ‘First Christmas’ edition for all those children who are experiencing the delight of their first Christmas (they make the most special mementos or keepsakes to reflect back on over the years)
- I offer the choice of whether the letter is from ‘Santa’ or a ‘Father Christmas’ – as you prefer
- All letters arrive together in a white envelope address to the persons who placed the order. The white envelope is marked “Normal Mail” and looks all together very boring (intentionally!). Inside you will find the letter/s you ordered address to the recipient, sealed and ready for posting in your letter box close to Christmas, when you think the time is right!
My site utilises 256 bit SSL encryption through Paypal – as safe as they come – and all your data is stored safely and privately as per my policy.
How do I place an order?
Ordering is easy. Simply complete the online order form. Be sure to check all of the information you enter is correct, as it will appear as you have entered it (spelling mistakes and all)!
Secure payments can be made using you Credit or Debit Card (via Paypal).
How do I personalise my child’s letter from Santa?
During the order process, you’ll be asked some questions about your child. These answers will tell us things only you and Santa would know. We then customise your child’s letter based on the information you provide us with.
Do you offer a Santa letter for newborns?
We sure do. We offer a special, extremely cute, letter that has been written just for newborns – Baby’s First Christmas. You can choose this letter during the ordering process. It’s one of my favourite letters actually!
I have more than 1 child, will they receive the same letter from Santa?
Nope, they’ll each get a letter that is different and then sprinkled with their own special details. Each letter has totally different news from the North Pole – I wouldn’t have it any other way! You can also choose from 3 of my beautiful designs for your letters. These are water colour paintings especially created for me and Love From Santa. Each child (up to 3 children) will automatically be sent a different letter so long as they are ordered on the same order form.
If you have more than 4 children please contact me so I can be sure to send them all different letters – as best we can!
Can I receive a discount if I order more than 1 letter?
The cost of a Santa letter is $12.95 per letter. I am a small business doing it mostly for the love of it. For any orders of over 10 letters please contact me at [email protected].
When will we receive our letter/s?
We are NOT sending the letters like we normally do this year – you will receive them sent address to the person who ordered them in a big white, plain looking envelope. Your letters should arrive within two weeks of your order being placed. The postal system is under so much pressure at the moment, that we have decided to try doing it this was this year. This will also mean all sibling letters arrive at the same time.
We are still heavily reliant on the snail mail postal system, so please have patience with us and then Posties esp in a Pandemic 🙂
How do I know if my order went through?
Once you’ve completed the ordering process, you’ll receive a confirmation email with order details. Paypal will also send you a confirmation email which contains your order details, along with your transaction number and receipt. The receipt will reference our business name, Love From Santa. PLEASE remember to pay, if you don’t pay, your order will not be processed as we have not recognised it as a finalised order.
Be sure to add the @lovefromsanta.com.au domain to your SAFE SENDERS list in your email software! This will ensure you receive important emails regarding your order.
Do you send Santa letters to countries other than Australia and New Zealand?
We sure do. International orders will close much earlier this year though. ALL orders going outside of Australia will leave Australia no later than 16th of November – so please ensure you place your order as early as possible to ensure your letter arrives on time.
If you would like to order letters for destinations other than Australia, it is important that you place a seperate order for these letters (1 order per destination only). Please include letters travelling to the same country within 1 order.
2020 letter ordering deadlines
Orders for letter will open earlier, and close earlier this year due to the Pandemic and how we anticipate it to continue affecting the postal services.
All orders received by the 12th December, will be dispatched by the 14th December (via the North Pole). We have trained some very fast reindeer who will get your letter to Australia Post and then we hand it over to your local postman to deliver your letter to you. We strongly recommend you place your order well before this to avoid disappointment due to the long postal times at this time of year!
Make sure that you place your order by the deadlines below to ensure your letter arrives in plenty of time!
| Letter Destination | Order Deadline |
| Australia | 1st December (posted by 7th Dec) |
| New Zealand | 9th November (posted by 16th Nov) |
| UK, US & Canada | 9th November (posted by 16th Nov) |
| Rest of the World | 9th November (posted by 16th Nov) |
Why didn’t I receive my email confirmation?
If you did not get the confirmation page at the end of the ordering process, the email receipt may have been sent to your ‘SPAM’ folder. If you have any concerns or questions with your order, simply contact us. I will get back to you in a jiffy.
Be sure to add the @lovefromsanta.com.au domain to your SAFE SENDERS list in your email software! This will ensure you receive important emails regarding your order.
How do I make changes to my order?
Once your order has been submitted, you have 24 hours to make any changes after this if you need to make changes to your order, there will be a $5.50 change fee incurred.
Please contact us immediately so we can make the changes you require.
(Note: It is important that you contact us within 24 hours of placing your order to make any necessary changes.)
Stockings and sacks
We generally advise that it’s best to get your stocking and sack orders in as soon as possible (they always sell out by mid November they are so popular).
Personalised stocking – is there a character limit to the name I choose for my stocking or sack?
No, there’s no limit. However, remember that the number of characters required will impact the size of the embroidery/screen print as this is limited to a certain area of the product. The more letters the smaller it becomes!
General
How secure is my Credit Card payment online?
Extremely. We use the Paypal processing system to ensure your security.
What forms of payment do you accept?
You can pay with a credit card (Visa or Mastercard) or via your Paypal account. All payments are processed securely using Paypal.
What currency will I be charged it?
All prices are listed in Australian Dollars. We reserve the right to change prices at our discretion.
What will my credit card statement show?
Your statement will show your purchase as being from “Love From Santa”.
How do you use my contact information?
We treat our customer’s information with absolute respect and confidentiality. We will only use your information in relation to fulfilling your Love From Santa order and will never share or sell this information to a third party. You can read our Privacy Policy here.